Seniors Transportation Hotline and Hub

As part of Seniors on the Move, a project of Allies in Aging, BEST and bc211 are proud to announce the launch of a new Seniors Transportation Hotline and Hub!

Looking for help to get around Metro Vancouver? Call 211 for Seniors Transportation Information!

Housed within bc211, call operators will be able to provide information on how to obtain a Compass Card, what to expect in transitioning out of driving, how to apply for HandyDART and/or HandyCARD and access community shuttle services or volunteer driver programs. Questions seniors may have about Metro Vancouver area transportation will be able to get help 24/7 in multiple languages!

Thanks to support from ICBC, Vancouver Coastal Health, TransLink, and funded in part by the Government of Canada’s New Horizons for Seniors program, the Seniors Transportation Hotline and Hub (hosted within BEST) is part of Seniors on the Move, a project of Allies in Aging working to reduce seniors’ isolation.

To celebrate the launch of the hotline during BC Seniors Week, BEST and its partners will be promoting different modes of transportation throughout the week.

On Monday June 4th we will be at Lougheed Town Centre Skytrain Station with TransLink from 1pm-5pm engaging seniors on taking transit. Let’s Talk Transit! Let’s Talk Transit Poster

Tuesday June 5th is Active transportation Tuesday in Kerrisdale along the Arbutus Greenway from 10am-2pm. With the City of Vancouver, we will have a variety of bicycles, tricycles, urban poling and more for seniors to try, as well as tea and snacks. Big thanks to Cycle City Tours for donating a trike to BEST! Find us north of 41st ave beside the Greenway.

Walking Wednesday, June 6th – We are working with community partners to conduct walkability/accessibility audits in their neighbourhood throughout Metro Vancouver. We are using a specially designed tool by SFU Gerontology with a focus on seniors. We will be mapping this data after the audit and reporting to the respective municipalities.

Carpool/Rideshare Thursday June 7th- we will be featuring seniors’ shuttles and HandyDART services.

Friday June 8th we will be with TransLink at the Tri-Cities’ Elder Abuse & Wellness Forum at the Winslow Centre, Coquitlam from 9:30a.m. to 3:30p.m.

Want to help promote the hotline? 

Want print materials? Email Janette.Mcintosh(at)


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